Frequently Asked Questions

Click on a FAQ. If we have not answered your questions, feel free to call us or This email address is being protected from spambots. You need JavaScript enabled to view it. with your questions.


GENERAL INFORMATION

  

1.   How do I know which group class level is best for my swimmer? 
2.   How do I know which instructor is right for my swimmer? 
3.   Do you have classes for children with special needs? 
4.   What equipment is needed or recommended? 
5.   How do I get in touch with my swimmer’s instructor/coach? 
6.   Since ASA does not have sessions, how will I know when my swimmer has completed required skills? 
7.   What if we need to change the day and/or time of our class? 
8.   What are the registration fees? 
9.   How do I pay tuition? 
10. If I miss a class, do I lose my spot? 
11. Do I get make up for a class that I missed? 
12. How do I permanently withdraw my lesson? 
13. What are your retail store hours? 
14. Do you have open swim times where my children can practice when they are not in lessons? 
15. Do you ever close for inclement weather? 
16. If I do not need to check-in for lessons, how do I know where my class will be held? 

 

 


How do I know which group class level is best for my swimmer? 

We have 12 different levels in our swim program. To determine your swimmer’s placement based click here for more information about our class levels.

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How do I know which instructor is right for my swimmer?

 Our instructors have a variety of teaching styles and approaches to teaching swimming. We will be happy to help you find the best fit for your swimmer. Please call or stop in to our retail store to assist you in selecting an instructor that will help you achieve your goals and take a look at our staff page.

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Do you have classes for children with special needs?

 We are committed to offering a swim experience to students with special needs.  We are not therapists, nor are we specially trained to work with children with special needs.  Our swim program has an inclusive philosophy, where children with special needs participate in our regular program to the best of their ability.  Considerations are made for each child based on development and skill achievement.  There are times when a private one - on - one class is better suited for the swimmer.  At such times, we will work with you to find a day and time with availability for your lesson

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What equipment is needed or recommended? 

We provide back floats, noodles, kickboards, and pool toys for all students during their lesson. Swimmers in Otters, Triggerfish, Sea Lions, Manta Rays, Dolphins and Reef Sharks will need their own swim training fins. Diving fins or recreational fins are not recommended. Stop in our store to have your swimmer fitted for their fins. Manta Rays, Dolphins and Reef Sharks may also purchase pull buoys. Please check with your instructor for needed equipment.

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How do I get in touch with my swimmer’s instructor/coach? 

All classes begin and end promptly at their designated time. We ask that parents and students not interrupt instructors while they are teaching; however, you may leave them a message at the swim counter. Additionally, a Swim Program Manager is available during lessons to assist parents and swimmers with general and specific questions.

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Since ASA does not have sessions, how will I know when my swimmer has completed required skills?

 Our classes are ongoing, allowing swimmers to progress at their own pace. Your instructor will recommend the next swim level when your swimmer is ready. Additionally, you may request a progress report anytime.

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What if we need to change the day and/or time of our class? 

You may choose another class for the same level at any time, as long as the class is available. Review our online calendar and call or email us to request a class move. Call us at 770-973-3120 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

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What are the registration fees? 

There is a $35 annual registration fee, per student, for the first two family members. Your registration fee is payed at the time of registration. Your annual registration fee will be due again at the same time your next year. Registration fees are waived for 3rd+ family members.

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How do I pay tuition? 

Our lessons are ongoing (perpetual) enrollment; we do not do “sessions.” Payment for your first month is collected at the time of registration and then automatically renewed monthly on the 1st of the month through direct debit to a credit card on file. Group lessons are paid for by the calendar month based on the number of lessons in that month. If you are joining after the 1st week of the month, we will prorate the month based on the number of lessons remaining.

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If I miss a class, do I lose my spot?

 No, you choose your day/time from our schedule of classes. That day and time is for your swimmer until you decide to take a break, you move to another day/time or your student graduates to another level.

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Do I get make up for a class that I missed? 

Make Up lessons are a courtesy extended to our swim families and as such, are based on availability and are not guaranteed.  We do not guarantee the same teacher or pool for your make-up class.  No refunds or credits for missed classes or makeups.  Your monthly payment ensures your child’s spot in their weekly class.  Make-ups can only be scheduled up to 7 days in advance of the make-up date.  [Advanced notice over the phone or in person is required for Private Lessons to qualify and request a make -up lesson.]  Make-ups cannot be booked until the day after you missed the class.  Make Ups must be scheduled within 30 days of missed class.  It may take 3 or 4 weeks to find a class that fits your schedule.  [Private Lesson make-ups maybe accommodated in our group lessons based on swimmer level and class availability.]

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How do I permanently withdraw my lesson? 

You must give us a 30-day notice before your last GROUP lesson, or 7 days for your last PRIVATE lesson. This allows us to put an end date on the class and opens the class for other students.

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What are your retail store hours? 

We are open Monday - Friday 10am to 7pm and Saturday & Sunday 9am to 5pm. Swim lessons may start earlier and may end later than retail business hours.

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Do you have open swim times where my children can practice when they are not in lessons? 

Nothing offered at this time, everything is lesson based.

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Do you ever close for inclement weather? 

We rarely close due to inclement weather. We may pull swimmers out of the water when lightning is very near, but usually we have everyone stay in the swim hallway until it is deemed safe to resume classes. If we do cancel classes, we will have an automated message on our phone system to notify callers of class cancellations, so please call before you drive if you are unsure.

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If I do not need to check-in for lessons, how do I know where my class will be held? 

We have 3 indoor heated pools and make every effort for classes to be assigned to the same pool each week. Daily class rolls and assignments are posted on the large white board, just outside of Classroom 1. Stop at the board as you enter to confirm your pool assignment. If you have questions, our retail store staff will be happy to assist you.

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Store Hours

Monday - Friday 10am-7pm

Saturday and Sunday 9am-5pm

Holiday Schedules

(No regular lessons)

Thanksgiving 2017 Nov 23-26 (closed)

December 24 - January 1 2017 Programs (closed 24,25,30,31,1)

Easter April 1st 2018 (closed)

Memorial Day Weekend 2018 May 26-28 (closed)

July 4th 2018 (closed)

Labor Day 2018 Sept 1-3 (closed)

Register for Classes

To Register for classes click on your link of choice below or on the left.

Year Round Group
Register Here

Special Needs Private 
Register Here

Other Programs

ASA Swim Team
Register Here

SwimFIT
Register Here

Camp H2O
Register Here