Frequently Asked Questions
Click on a FAQ. If we have not answered your questions, feel free to call us or send us an email with your questions.
How do I log into the Parent Portal?
Click here to to log into your Parent Portal.
If you do not know your password, please click forgot password and type in your email address. We will send you a temporary password to log in.
If it does not recognize the email you provide, but you have an account with Atlanta Swim Academy, please contact us about your account at 770-973-3120.
In your Parent Portal you can:
- Register for classes
- add children to your account
- make payments, view your statement history
- update credit card on file
- view schedules
- check your swimmer's progress
- cancel attendance in advance of absence
- schedule makeup classes
- request to transfer class times
- register for Camp H2O
How do I know which group class level is best for my swimmer?
What makes your instructors different from the rest?
How do I know which instructor is right for my swimmer?
How do I pay tuition?
What are the registration fees?
If I miss a class, do I lose my spot?
Do I get make-up for a class that I missed?
What if we need to change the day and/or time of our class?
Since ASA does not have sessions, how will I know when my swimmer has completed required skills?
How do I know what pool to go to and where my class will be held?
What is your Diaper Policy?
What equipment is needed or recommended?
Do you offer private lessons?
Do you have classes for children with special needs?
Do you ever close for inclement weather?
What are your retail store hours?
How do I permanently withdraw from the program?